Before packing up the laptop and sending it to Memphis over a camera not functioning – and recognizing I’m sometimes behind the curve tech-wise – there was recently a quantity of angst over getting a specific video off my phone and attached to a Google document that needed to be sent for a proposal.
After performing the operation three times myself – then tapping Librarian #1’s understanding for forty minutes – I’d expected a $99 visit with the Microsoft people would move things from “Does not recognize camera” error message to productive asset again. Being able to move forward because I stayed on the problem until it was resolved, that’s what I call my Matt Damon in “The Martian” moments.
Sweating further delay regarding that proposal made the relief of getting some necessary help a moment worth sharing with others. Anyone who has been on group calls where a certain person – with the element that everyone is gathered to learn about – is late, knows both the feelings of frustration and relief.
Your patience factor definitely counts
Trust me, people who have dealt with someone who gets frantic about a computer snafu and wants to make it *their* problem too, probably won’t be gracious by a third time around. That two different library workers tried their darnedest, and eventually found an effective option, is also a (small) credit to submerging my often squeaky wheel style.
Journalistically and as a content creator, my expectation is that equipment should do what its supposed to – I require a keyboard and access to information. Getting many, many things in-out of electronic media daily, even as a realtor, the message was always, “Make sure your technology works.” The least gratifying thing I hear when enterprising a solution is, “Well, that should’ve worked.”
While “should’ve worked” is an affirmation that my being stymied was perhaps appropriate, it still involves a dammit! because its a sticking point unhandled.
Searching for help works best without extra attitude. Bitching about the inconvenience to you isn’t going to motivate others to provide answers or assistance. Getting to the point is like using your Elevator Speech, or that first paragraph in any article – give potential helpers a reason to keep listening, or maybe point you in a right-er direction.
After a steady extra examination with Librarian #2, the BINGO! moment came with his suggestion to utilize YouTube to download the phone, and copy the link from that into my document instead of Google Pictures/video.
After three previous attempts, bam! that simple option-change was The Right Piece, with the focus on getting a crucial detail handled a very real result. No telling how things roll now that I’ll have to use library for a couple weeks because I don’t have a backup at home, but I’m not scared they’ll consider me a dummy for asking why my machine doesn’t work.
FYI – Backed up and packed up
Sending 99% of everything a potential client asks for with position descriptions might not even be enough, so paying attention to details counts. That video I wanted so bad? It was :58 because the gig description said “No longer than 1:00 video.”
Reviewing the proposal, and recognizing some notes for a social media element hadn’t been turned into specific post samples. While stating the importance of getting that one, crucial piece handled, its always a good idea to check the details one last time.
While this unit goes into the box right after this blog, its contents have been backed up. Tomorrow I’ll go back to that refurbished library in SouthPark and thank Ed again.
Oh yeah, saying Thanks! is still a simple courtesy that makes helpers happy. My tutoring in reading and writing keeps a positive attitude about sharing expertise to carry forward, so there’s no reason not to send that outward when you’ve gotten the necessary results.