Maybe this is “preaching to the choir” – a term used often in Charlotte – as a leadership thought deal, but while giving myself and writers of many descriptions credit for writing ability, the customer service aspect is what makes one-shot clients into regular gigs.
While perhaps a stretch as political commentary, I’ll take the COVID-19 vaccination program – 309M doses given, 145M/43.8% of population fully vaxxed – as proof we elected a President who has delivered maximum customer service on a MAJOR promise.Me, 6/14/21
Customer service-wise, if your Wellington’s somehow sprung a leak, just tell them, they will gladly send you another pair, is an example of Excellence. The Home Depot person who can lead you directly to the product you’d already walked by twice is A Cut Above, the gas attendant who feels empowered to comment about your tee shirt slogan because he’s already got your money, much closer to the bottom.
‘Getting stuck’ March 18th – for an investment of 26 minutes – with the COVID vaccine, instead of worrying it could take until mid-May, you’ll have to believe that cemented my concept of delivering customer satisfaction.
Dysean at T-Mobile delivered too. When he didn’t know the deal with my phone making a constant notice noise, he was willing to call a guy who might. Bazinga! Turn the phone all the way off periodically, not just screen off.
Getting my phone back doing as it should brought an appreciation of the service effort, but c’mon, the day a Novant supervisor at a clinic around the corner from my place – no extra effort to try – said to 64-year old, Category-5 person me, “Sure, let’s get you stuck,” that’s going to be tough to top as customer satisfaction.
How matters get handled
The point is, those who emphasize the customer’s satisfaction of the service delivered gain loyalty – business might hav changed over the years, but its not an outdated, ‘used to be’ philosophy.
As a ‘creative’ I can deliver written content that hits the specific points I’ve learned from a client during interviews. With plenty of extra experiences communicating through Q&A to determine wants and expectations from sales situations, the truth is, the happiest people will ever be is when “Is that what we decided to do?” or similar matters get handled right.
A different POV
Having umpired Little League baseball the last two weekends, I’ve had three situations with balks resulting from batters that I didn’t allow a time out just because they asked for it. Managers want to disrupt a pitcher’s rhythm when he’s working well, but I very seldom grant any requests when the pitcher is ready and a batter gets in the box.
Specific point: Unfortunately, the pitcher has to release the ball or yes, it’s a balk, even though he stopped because the batter was stepping out, without knowing I hadn’t given him a time out.
Late in a semi-final game, I have to allow the runner from third to score, and there is a third hoo-hah! with a particular coach. Best outcome: The ‘customers’ are really the spectators, and with that correctly handled balk call – even against their team – and two others in a wild game, one guy calls me to the fence with a “Hey Blue! I want you to know, I’ve told the tournament director he needs to do something about that screaming coach who charged you. You’re running things right, and we all got your back out here.”
THAT’S what I’m talking about! Customer satisfaction seal of approval.
Thousands of places across America…
Having commented numerous times the last few weeks, that “This scene is being recreated thousands of times across America at this same time” – meaning family baseball – it’s a more sobering https://vocal.media/unbalanced/a-week-of-blue-was-umping-charlotte-baseball-now-its-panthers-blue-with-darnold-c-mc-moore-and-defense reality to recognize I may literally be homeless in a week.
Umpiring has been good extra cash – $400 last weekend – which helps make things happen like this move back into the Real World, after brother Mike and his two dogs head off into the sunset in his 37′ RV.
It’s always been his clear goal, and I knew this day was coming from the moment one of those “guaranteed cash offer” people briefly toured the house over three months ago and he signed immediately.
No, I didn’t get serious about the search until this month, and while its true some of the online operations – Roomster leaps to mind – are bona fide (mostly) scammers, I’m confident the cash from three full weekends income will allow this move to be smooth.
My point in mentioning this is how stressful such situations are for others, too.
Staying awake from before 5:00am, that’s never been a problem before. Like during the Great Recession years, I wonder how parents with tuition, car payments, and mortgages made it on retail wages. I was single, chiseling every nickel, and still wound with significant credit card debt. Others used their accumulated cushion to get past the last economic problem, and it won’t be available this time around.
My time essentially runs out in this house on the 23rd. I’m about half-packed, and while I don’t *think* I’ll wind up sleeping in my Hyundai, it’s going to make a difference how soon a real person responds to my phone messages. It’s also going to be an upheaval of way large proportions for MILLIONS. Families large and small are going to experience some REAL dislocation the end of June, when the protections of the pandemic social net expire .
Having stayed one overnight a month during the colder months for a Room in the Inn ministry for many years, I didn’t question that, with only minor changes, I could be some of those people.
Umpire-wise, I’m neither out nor safe in the moment. On the good side, I do have cash in hand now…